Guarantee 3: Easy and Intelligent Booking Tools and Information

eLong is dedicated to giving you the information and tools you need to confidently book your travel.

eLong is committed to its customers. We strive to constantly improve user experience, customer service and lead the industry in launching new technology and innovations.

You can depend on our information. eLong travel specialists visit thousands of hotels across the country and around the world to ensure our hotel information is accurate and up-to-date.

• Quick and Easy Booking:
• eLong provides an unbeatable booking experience and convenient online service. Find the right hotel or flight for every trip using our easy and intelligent booking tools. Access hotel rate and air fare data to see how much you can save by shifting your trip a few days, weeks or months. Need personal assistance? Speak directly with our knowledgeable booking agents 24 hours/day 365 days/year.
• Hotel Virtual Tours:
• Browse through our 360o Virtual Tours to find out exactly what your hotel will be like before you check in. The virtual tour is able to show the accurate video images of hotel rooms, lobby, restaurants, amenities and facilities as well as nearby areas such as private beaches, etc.
• E-mail Alerts:
• Sign up to receive eLong e-mails identifying new promotions, products and information.
• Loyalty Point Program:
• With our eLong Loyalty Points program, you'll earn points on all kinds of trips. The points you earn are in addition to any points the airline or hotel may award you, so they add up fast. You can redeem points for valuable merchandise or travel.
• Privacy Protection:
• We protect your information and your privacy with industry-standard encryption technology and e-commerce best practices, as well as a customer-friendly Credit Card Policy and Privacy Policy.