I would like to highly commend Ms. Icy from your English customer service dept for promptly reply to my reservation question and has helped relieved my worries. Icy has been very courteous, polite, has good use of English and knows what she is doing. I am very pleased with Icy and eLongĄ¯s services and looking forward to my stay in Shenzhen next month.
--- K. W .Chou 2010-10-08
Your employee Yuki and others were very understanding and helpful with me after I made multiple mistakes in my booking of subject hotel. Please find a way to recognize and reward Yuki for the caring attention!
--- J. Shepler 2010-10-08
Luna did a fantastic job getting back to me quickly after I sent an email. About 3 minutes. Great customer service, thank you!
--- Blaise 2010-10-19
I think Yuki has done a wonderful job in replying promptly and in re-assuring me. Keep it up Yuki.
--- J.Yong 2010-10-21
Bob works very hard and is extremely courteous toward the customer.? He is a credit to your company. Thanks for hiring such a kind representative.
--- Harold Bailey 2010-10-21
I just wanted to take a minute to send an email to recognize the efforts that Alice, one of your customer service representatives put forward to help me process a refund request. Her emails was concise articulate and thorough. I really appreciated the service that Alice provided, she is an asset to your team and I wanted to let eLong know what a great experience it was to deal with her.
--- A. Yeager 2010-10-29
April is awesome and her English is AMAZING! Well done. Thanks for everything. Please forward this to your manager as a certification of world-class service! You really have no idea what a great job you did for your company. They should give you a raise :)!
--- Matt 2010-10-31
I am very thankful to Helen in eLong Customer Service, who is very helpful and have given me a lot of information regarding the booking of hotel-rooms in Shanghai.
Your long time customer
--- P. Fong.2010-11-03
I just wanted you to know that Luna provided quick and efficient service I was not expecting a response back until Friday sometime. I want to thank Luna for efficient service once again.
--- S. Jackson 2010-11-04
I am writing to let you know that your staff Helen was very helpful when I purchased my flight ticket yesterday. I'm a very satisfied customer and will use your service again in the future.