I have been using eLong for the last 5 years in China and it has been my favorite company so far! elong company has made my life way easier for the past 5 years in China! Staffs speak very good English while talking to me on the phone, fast-speed transactions as well as fast-speed replies. Other than that, if there is any problems occurring, elong staffs would call me at instance and explain it to me clearly. They will try their best to solve the problems and even give me some options.
--- Bazilah Zahari 2013-6-06
I would like to say that I got excellent help from one of your employees (Alina) today for booking a hotel room in Baoding. I really appreciate the service.
--- Marc Renmans 2013-6-01
Hi,just wanted to let you know Mandy was very active and cooperative in helping me, while having trouble with my CC.
--- Irma 2013-5-30
Ellen, Candy and Bonnie, excellent service and help! Well done! 5 stars!!!!!
--- Ross Konings 2013-5-26
Thanks for the quick response and great service.
elong: you have improved your customer service on the telephone 100% in the last 3 years that i have lived in Shanghai. thank you. website booking also improved. thank you.
--- Fred Gordon 2013-5-21
I am very happy with the service offered by eLong and also from Emily. All the incidences I have are always very well attended.Thank you.
--- Inaki Mendoza 2013-5-21
Hi, Just want to say that Joanna, the lady who responded to my inquiry, did an exceptionally good job. She responded in details within 24 hours like the automated response said she would. I am very pleased with your customer service, thank you.
She is doing very well.Congrats.
--- Alberto Bellini 2013-5-16
Was a big help. Thank you all.
--- John 2013-5-15
Please know that Alina has been most efficient and prompt in solving my problems and reaching a conclusion about cancellations and refunds that I have requested due to an illness in my immediate family which has caused me to cancel my entire 5 week trip through Aisa. Her responses to my questions were timely and thorough. She should be commended for such professional work.
--- Ms.Lonnie Porro, USA 2013-5-08
Prompt reply from Alina. Well done.
Thank you for your prompt responses, phone call with explanation, and the separate e-mail confirming my preferred bed type has been reserved.This type of service makes it a pleasure to use eLong and to recommend it to others.
--- Phil Vargas 2013-5-02
She is doing very good. Congratulation eLong.
--- Alberto 2013-5-02
I am so happy with elong's service! Every time I call and talk with someone they are so helpful! Congratulations to you all on the great work and service!!
--- Tannaz 2013-1-5
I am very pleased with your service.I found that the passport number on my ticket was wrong. In less than an hour the problem was fixed. I had a lot of bad experiences with other airlines concerning similar matters. So as I said, I am very pleased with the down-to-earth service. Thank you. Doris was very helpful doing her job so quickly!
--- Cristina Fritzsche 2013-1-4
Doris was a great help. Every time I have had an issue when booking or changing flights at eLong, the customer service has always been very good. Thank you for well trained personnel.
--- Fred Kiwak 2012-12-29
I just want to let you know that your customer service officer named Emily has done a very good job in helping me sort out my flight from Guilin to Shanghai on 27th December 2012 using china southern airlines. I thank her for her immediate understanding to my problem and her speedy follow-up.
--- Herlina Husaini 2012-12-27
Thank you very much Alina! Your answear was really clear and helpful and allowed me to get a new password very quickly.
--- Sophie Germay 2012-12-21
Cathy is very professional, she was prompt in reply, very helpful and sincere in customer service. She has a good command of English as well. 5 stars from me!
--- Alex TungMember 2012-12-20
First of all, we want to thank you for your kindness in assisting us. And we are very happy with Corner. She is very helpful. She communicates well and is so courteous. More power to you. I'm sure more and more customers will be satisfied with you.
--- Rolando wilson uy 2012-12-16
The Management, I hereby recommend the services of Joanna for her outstanding customer service skills!
--- Rolando Gonzalez Jr. 2012-12-16
Dear Sir or Madam, I have been served by your colleagues Alina, Joanna and Emily through email for a refund this morning. I am writing to acknowledge that their service is professional, efficient and pleasant. They shall be one of the reasons for me to choose eLong services again.
--- Maggie Leung 2012-12-12
I would like to acknowledge Candy's perfomance. She has done an excellent job!
--- Ms Garcia 2012-12-8
I would like to highly commend Ms. Icy from your English customer service Dept for prompt reply to my reservation question and has helped relieve my worries. Icy has been very courteous, polite, and has good use of English and knows what she is doing. I am very pleased with Icy and eLong's services and looking forward to my stay in Shenzhen next month.
--- K. W .Chou 2010-10-08
Your employee Yuki and others were very understanding and helpful with me after I made multiple mistakes in my booking of subject hotel. Please find a way to recognize and reward Yuki for the caring attention!
--- J. Shepler 2010-10-08
Luna did a fantastic job getting back to me quickly after I sent an email. About 3 minutes. Great customer service, thank you!
--- Blaise 2010-10-19
I think Yuki has done a wonderful job in replying promptly and in re-assuring me. Keep it up Yuki.
--- J.Yong 2010-10-21
Bob works very hard and is extremely courteous toward the customer. He is a credit to your company. Thanks for hiring such a kind representative.
--- Harold Bailey 2010-10-21
I just wanted to take a minute to send an email to recognize the efforts that Alice, one of your customer service representatives put forward to help me process a refund request. Her emails was concise articulate and thorough. I really appreciated the service that Alice provided, she is an asset to your team and I wanted to let eLong know what a great experience it was to deal with her.
--- A. Yeager 2010-10-29
April is awesome and her English is AMAZING! Well done. Thanks for everything. Please forward this to your manager as a certification of world-class service! You really have no idea what a great job you did for your company. They should give you a raise :)!
--- Matt 2010-10-31
I am very thankful to Helen in eLong Customer Service, who is very helpful and have given me a lot of information regarding the booking of hotel-rooms in Shanghai.
Your long time customer
--- P. Fong.2010-11-03
I just wanted you to know that Luna provided quick and efficient service I was not expecting a response back until Friday sometime. I want to thank Luna for efficient service once again.
--- S. Jackson 2010-11-04
I am writing to let you know that your staff Helen was very helpful when I purchased my flight ticket yesterday. I'm a very satisfied customer and will use your service again in the future.