1.      What the reward points can be used for ?

The reward points can be used to redeem gifts like Ipod or mobile phones, or redeem domestic hotels or flights.

2.      How to redeem a gift ?

Visit eLong Chinese Website to get a check list of the gifts.

Find one gift you would like to redeem? Send an email with the link/picture of your desired item, together with your detailed delivery address (mainland China address only) and contact number.

If you are located in Beijing, you will receive the gift within 2 weeks. If you are in other areas of mainland China, you will receive the gift within one month.

3.       How to redeem a Hotel ?

Please always contact us at least 5 business days in advance to check the availability and get redemption arrangement.

4.      How to redeem a ticket: at least 100,000 points are needed ?

Please always contact us at least 5 business days in advance to get redemption arrangement.

The redemption rules are as follows

Terms and conditions:

* he images of the gifts show on eLong website are only for reference, it may be a bit different from the actual.

* For gift redemption, the color of the gift is subject to availability.

* All redeemed items, travel products shall be non-refundable.

* For the redeemed ticket, ticket receipt can only be posted or self picked up at our offices.